Sainsbury’s Bank has announced that its credit card app will cease to be operational starting from the next month. Last year, the retail banking services of Sainsbury’s Bank, including credit cards, loans, and savings, were acquired by NatWest, affecting 1.8 million customers.
The Sainsbury’s Bank credit card app will stop functioning from 5 pm on October 3, with credit card accounts being transferred to NatWest between October 3 and 6. Affected customers have been notified of these changes by Sainsbury’s Bank.
A spokesperson from Sainsbury’s Bank mentioned that there are no immediate actions required from customers at this time. The bank will provide ongoing updates throughout the transfer process.
In a strategic move, Sainsbury’s Bank had decided to wind down its banking operations in January last year to concentrate on its retail business. NatWest finalized the purchase agreement in June 2024, which involved taking on significant financial assets, including personal loans, credit card balances, and customer deposits.
Additionally, Sainsbury’s Bank had earlier announced the discontinuation of new savings account applications for both new and existing customers. The bank’s travel money business was sold to Fexco Group in July 2025, while its pet insurance services remain unaffected by the NatWest deal.
Simon Roberts, Sainsbury’s CEO, highlighted the alignment of NatWest’s values with those of Sainsbury’s Bank, ensuring a seamless transition for existing financial services customers. Similarly, Paul Thwaite, NatWest Group CEO, expressed enthusiasm for welcoming new customers and leveraging the transaction to enhance the group’s retail banking business.
Both banks are committed to ensuring a smooth transition for customers and maintaining high-quality financial services moving forward.