Ofcom has recently published the most up-to-date information on consumer complaints, shedding light on the performance of broadband, TV, and telecom companies. The report indicates an overall improvement in customer grievances compared to the beginning of 2025.
During the second quarter of 2025 (April to June), Ofcom reported a decrease in complaints from the previous quarter. EE, under the ownership of BT, faced the highest number of complaints in the broadband sector.
In contrast, Plusnet, another BT-owned company, emerged as the top performer in broadband services with the least number of complaints. The complaint figures per 100,000 customers for various broadband providers are as follows:
– Plusnet: 4 complaints
– Sky: 6 complaints
– Virgin Media: 8 complaints
– BT: 9 complaints
– TalkTalk: 9 complaints
– NOW: 9 complaints
– Vodafone: 9 complaints
– EE: 10 complaints
The report also covers complaints in other categories such as Landline, Mobile, and Pay-TV. Utility Warehouse excelled in landline services with zero complaints per 100,000 customers, while EE received the highest number of complaints. For TV services, TalkTalk and Sky received minimal complaints, while EE had the highest complaint rate.
In terms of mobile services, EE, Vodafone, and Tesco Mobile shared the top spot with only 1 complaint per 100,000 customers each. According to USwitch, the latest data from Ofcom shows a significant decline in complaints across various sectors, emphasizing the importance of service quality and customer satisfaction.
The data highlights that service issues remain a major cause of complaints, underscoring the need for providers to enhance service delivery and value. Consumers are advised to regularly compare deals and switch providers if their current one fails to meet their expectations.