Virgin Media O2 users are being warned about a concerning new scam that has been on the rise. The telecom company has issued an alert after noticing a significant increase in the number of individuals targeted by fraudulent call center numbers generated by artificial intelligence.
Reports indicate that millions of people may have fallen victim to dialing these fake numbers, which lead them to cybercriminals attempting to steal personal information, including sensitive data like banking details.
It is estimated that approximately 13% of UK consumers have encountered fake customer service numbers through search engines or AI tools. Criminals are taking advantage of AI-powered technology to display counterfeit phone numbers, websites, and search results, through which they aim to collect data and commit fraudulent activities.
As individuals increasingly rely on AI-generated search results for information, hackers find an ideal opportunity to deceive unsuspecting users. Virgin Media emphasizes the importance of only using authentic service numbers provided on official company websites, apps, or bills.
For those seeking assistance from O2, the recommended method is to call 202 from an O2 device, while Virgin Media customers should dial 150 from their landline. Additionally, caution is advised when encountering numbers from search engine results, social media posts, or AI tools.
It is crucial never to disclose security codes or personal information to unsolicited callers, regardless of their claimed identity. Murray Mackenzie, Director of Fraud Prevention at Virgin Media O2, highlighted the risk posed by AI tools that enable fraudsters to present realistic fake numbers, potentially leading individuals to connect with criminals instead of legitimate service providers.
Virgin Media O2 is actively working to safeguard its customers by blocking known scam numbers on the network and utilizing AI to flag over 1 billion suspicious calls to date. To combat scams effectively, the public is encouraged to report suspicious numbers to 7726 for swift action against fraudsters.