EE customers are being warned about a resurgence of a text message scam targeting them for their “EE reward points.” The scam prompts recipients to claim their points urgently before they expire by clicking on a link that leads to a fake EE website. This fraudulent scheme aims to extract money and personal information from unsuspecting victims and has been on the rise in recent weeks.
Several EE users have shared their experiences online to alert others about the scam. One user recounted receiving a text about rewards and unknowingly interacting with the fake website. Another user admitted falling for the scam momentarily before realizing the deception and closing the site.
Reports from cybersecurity firm Phonely indicate a surge in scam messages posing as EE and being sent from random numbers. Phonely advises mobile users to remain cautious of unexpected messages offering rewards, prizes, or expiring benefits.
Bryn Thompson, Phonely’s Marketing Director, emphasized the importance of vigilance when dealing with unsolicited texts, warning that scammers excel at creating convincing messages that can deceive individuals. He advised recipients to refrain from clicking on links in such messages and to verify the authenticity of communications with their mobile provider using official channels.
EE has clarified that it does not operate a points or rewards program and has shared an example of the fraudulent message to help customers recognize it. The company urges recipients to ignore such messages, refrain from clicking on any links, and avoid sharing personal information.
The fraudulent text typically reads, “The EE points program reminds you: Since you are a high-quality user of our company, we will give you some points as a gift. The points will expire in three working days. Please click on the link below to use your points to redeem prizes in time!”
In conclusion, EE advises customers to exercise caution and not engage with any suspicious messages regarding reward points, emphasizing the importance of safeguarding personal information and avoiding clicking on unknown links.